Orders from the US
For those of you who ordered from the United States:
We are writing to you in regards to your recent order with VT Costmetics Box.
Unfortunately, we regret to inform you that we will not be able to fulfill your order or any orders from the United States due to distribution rights issues.
Prior to launch, we have had numerous meetings with VT Cosmetics. In these meetings, we were assured that we could sell worldwide without any restriction. After the launch, however, we were told that was not the case.
Over the past few weeks, we have attempted to negotiate with VT Cosmetics and their other affiliates to allow us to deliver your orders but have not been granted permission to do so in respect to their US distributor's wishes.
Fever Guys accepts full responsibility for this mistake. We promise and assure you that we will be taking precautionary measures to prevent any and all miscommunications with VT Cosmetics in the future.
To make up for this mistake Fever Guys would like to send you a small gift. In the meantime, we will be sending over a full refund on your order. Please let us know if you do not receive your refund by the end of June.
We sincerely apologize for the inconveniences that this has caused and we trust that you understand this matter. We thank you for your continued support as a member now and in the future.
VT Cosmetics Box Team